I click no for an answer, what happens to that question

The question returns to 'to be answered'

If you click 'no', the suggested answer disappears and that question gets the status 'to be answered'. The system will not use the answer in the document you ultimately submit to your customer's portal. Nothing changes in the supply chain file itself — the source data remains as it was. Only the link between that source data and this specific question is rejected.

You can then do three things. You fill in the answer yourself manually, if you do know the answer but the system has misinterpreted the question. You adjust the underlying data in the supply chain file, if the suggested answer was actually outdated or incorrect — for example, this is relevant for a question about the establishment address of the company after a relocation. Or you leave the question open, if you still need to look up the answer or ask a colleague. In all three cases, the system does not submit anything automatically; you submit it yourself, only once you have clicked 'yes' or filled in something yourself.

A 'no' on one question has no consequences for other questions in the same list. If a list, for example, asks both about the number of employees and about an ISO 27001 measure, and you click 'no' on the first, the suggested answer on the second simply remains until you also respond to it.

Why there is no automatic correction

The platform suggests answers based on what is in the supply chain file, but does not itself assess whether an answer is substantively correct for the specific question of a specific customer — that remains up to you. A 'no' is therefore not an error message to the system and does not lead to automatic recalculation; it is only a signal that this answer must not be used. This way, responsibility for each submitted answer remains with the entrepreneur who submits, not with the platform that suggests.