the list asks for something for which there is no answer in my file

An open question means: it is not yet in there

This happens frequently, and it is not a system error. The chain file is built from what has been filled in and confirmed so far; a question that comes up for the first time — for example, about AI use within service provision or about a specific ISO 27001 control measure from Annex A — simply has no source yet. The system does not then propose an answer. This is intentional: a "yes" is never filled in for which there is no underlying fact.

You can see that difference reflected in how the question is presented. A question with a file source receives a proposed answer that you confirm with yes or no. A question without a source is left blank, with a message that no answer is yet available. You then fill that in yourself, based on what you know — for example, whether you already have a concrete measure in place under the ten measures of Article 21(2) of the NIS2 Directive, or whether that still needs to be set up. As soon as you type in that answer and confirm it, it becomes part of the file and will be there next time.

Why the system does not make up an answer

This follows from the principle that every answer must be traceable to a source in the file — a previously confirmed answer, a recorded fact such as the company's registration numberor a document you have uploaded yourself. Without such a source, there is nothing to propose. This applies equally to a question from the VSME basic module of EFRAG as to a question that appears to come directly from Directive (EU) 2022/2464: no source, no proposal. The completion and submission to your customer's portal remains in any case your responsibility.