does my customer get his own format back or does the layout change

The formatting of the portal remains, the layout of the answer does not

The file that your customer receives always has its own format: its columns, its question order, its house style if it is an Excel or Word template. Our system does not change anything about that formatting. It recognizes the question in your customer's template and places the answer from your chain file there — the rest of the document, including layout, logo and cell structure, remains unchanged.

What does differ from file to portal is how an answer is displayed. One customer asks for a simple yes/no, the next wants an explanation of three sentences, a third wants a number with a unit. The underlying fact — for example the number of employees or the countries where the company has establishments — comes from the same source, but the text that appears in the box adapts to the format of that specific portal. That is not an adjustment of your data, only of its presentation.

Each portal has its own format, we fill in that format

This follows from how the entire questionnaire market is structured: each customer — a bank, an insurer, a large customer with a sustainability questionnaire — manages its own portal with its own question format. There is no standardized EU or NL form that all customers use; the CSRD (Directive 2022/2464) and the VSME standard of EFRAG, for example, do provide a substantive framework for sustainability questions, but do not prescribe a uniform layout for an individual customer's portal. Because each portal maintains its own layout, it makes sense that the formatting of the completed document always remains that of the customer — we fill in what is asked, within the format that already exists.