the system does not recognize a question from the list, what should I do

Recognition usually fails due to wording, not the answer

If the system does not recognize a question, this usually means that the portal question is worded differently than the questions the system already knows — not that the answer is missing from the chain file. A customer asking about "information security control measures" often means the same thing as a portal asking about "Annex A-controls", but the system only recognizes the link once that question has been seen and linked before. The same applies to questions that combine two topics, for example a question that asks about both number of employees and annual revenue in a single field.

You can then split or rephrase the question yourself in the system so that it matches a question that is already linked to an answer from the file. If you find no match, you fill in that one question manually at your customer's portal — the system marks it as open, you fill it in, and do not confirm with yes or no because nothing was suggested. If the system does not recognize a question about, for example, the ten measures of Article 21(2) of the NIS2 Directive, while your file does contain those measures, that is a sign that the link still needs to be made — not that the answer would be incorrect if you fill it in yourself.

No yes-proposal without a source in the file

This follows from the hard rule that the system never proposes an answer for which the file has no underlying fact: with an unrecognized question, there is no linked answer, so the system does not propose anything to confirm either. That is the same logic as with a question about the sector in which the enterprise operates — only once that link has been established can the system automatically recognize it in the next list.