I gave a wrong answer to my customer's questionnaire what now

You correct an incorrect answer at the source, not with us

You correct an error in a submitted questionnaire by contacting the client who sent the list, and providing the correction through their portal. Supplia is not in between that contact: we recognise questions and propose answers from the supply chain file, but the submission itself takes place outside our system, directly with the client. A correction after submission is therefore always a matter between the entrepreneur and their client, not something that goes through Supplia.

More important is the question of where the error was. If the answer in the supply chain file itself was incorrect — for example the number of employees or the statement of the countries where the company has establishments — then a correction in the file carries through to every subsequent questionnaire, and prevents that same error from recurring with the next client. If the error was in clicking yes/no during confirmation, then that is a one-off error in that one submission, and does not affect the file itself. That distinction determines whether you need to correct one portal or update the file.

Who is responsible for the content of a submission

Supplia proposes answers based on what is in the file, but the entrepreneur confirms each answer themselves with yes or no and submits themselves to their client's portal. That confirmation moment is deliberately built in: the system recognises and fills in, but does not assess whether an answer is correct for this specific client or this specific year. There is no Supplia mark, score or statement attached to an answer — the responsibility for the content of a submission lies with the person who clicks yes and submits. For certificate-related answers, such as a question about ISO 9001 certification, it means: the file shows what has been recorded, but the entrepreneur confirms whether that is still current and applicable for this questionnaire.