the customer asked additional questions after submission

Supplementary questions are not a new submission

A supplementary question after submission is usually a separate, individual question from your customer, not a restart of the entire questionnaire. In practice, it involves a specific answer that the customer found unclear or incomplete, or a piece of evidence that he still wishes to see. You then answer only that point, not the entire file again.

First, check what type of question it is. If the customer is asking for an explanation of something you already filled in — for example, why you answered "no" to the question about ISO 9001 certification — then a brief explanation from your supply chain file will suffice. If he is asking for an underlying document, such as evidence for the question about liability insurance, then you provide that document yourself; our system does recognize the question behind a question, but does not propose a new answer without a source document for it in your file. If the answer is not there, the field remains empty and you decide for yourself what you send back.

Where this comes from: the supply chain file, not a new portal round

The supplementary question comes outside the portal format, so outside the structure that the system originally recognized. The system links the question, if it can, back to the underlying answer in your supply chain file — for example the EFRAG VSME basic module for a sustainability question, or the ten measures of Article 21(2) of the NIS2 Directive for a cybersecurity question. If there is no match, the system shows that explicitly: an answer is never invented to fill the field. You confirm each answer with yes or no and submit yourself to your customer's portal; we do not read the question and do not log in to a third-party portal.