must I indicate whether I receive cash payments from customers

Cash is a standard question in client due diligence

Yes, you will usually need to indicate whether your business receives cash payments from customers. This question appears in questionnaires from banks and sometimes from insurers, as part of the client due diligence that institutions are required to conduct under the Money Laundering and Terrorist Financing (Prevention) Act (Wwft). In that due diligence, cash is considered a risk indicator: the higher the share of cash in turnover, the more questions follow.

The question is usually asked in two steps: first whether your business receives cash, and if so, approximately what percentage of turnover that represents. Some portals also ask for a maximum amount per transaction and the reason — for example a shop, market or hospitality venue where cash is still common. If you don't have an exact percentage, provide the most recent estimate you have internally, for example from your accounting records or cash book. An estimate with a clear source is better than a guess. This question often appears in the same section as questions about the source of the company's assets and about the banks where the company maintains accounts — together they form the picture a bank needs to determine the risk profile of your business.

Legal basis: client due diligence under the Wwft

This question stems from the client due diligence that institutions such as banks and insurers must conduct under the Wwft. That act requires institutions to investigate, among other things, the nature and background of the business relationship, and cash is a recurring point of focus because it is harder to trace than a bank transfer. The question therefore does not come from Supplia and not from a certification body, but directly from the legal due diligence obligation of the institution issuing the questionnaire.